Privacy Policy – Verboo Platform

This Privacy Policy describes how Verboo Serviços LTDA. (Verboo, we), Brazilian company registered under CNPJ 46.214.362/0001‑86, headquartered at Rua Doutor Gilberto Studart, 55, Suite 1317, Tower 2, Cocó, Fortaleza‑CE, ZIP 60192‑105, Brazil, collects, uses, shares and protects the personal data processed in connection with its websites, applications, APIs and other artificial intelligence services.

2.1 User-provided data: name, email, phone, role, message content, uploaded files and account settings.

2.2 Automatically collected data: IP address, browser type, device identifiers, access logs, chat logs and platform usage metrics.

2.3 Data received from third parties: information from integrations (e.g. CRM, WhatsApp, HubSpot, Salesforce) according to authorizations granted.

We process personal data according to the bases set out in Brazilian Law 13.709/2018 (LGPD), in particular: (i) performance of a contract or preliminary procedures at the data subject's request; (ii) compliance with a legal or regulatory obligation; (iii) regular exercise of rights; (iv) legitimate interest, in line with the principles of art. 6; and (v) consent, when applicable.

• Provide, operate and improve the Platform and its features;
• Authenticate users, prevent fraud and maintain security;
• Handle support requests and communicate updates or news;
• Comply with legal obligations, regulations and orders from competent authorities;
• Generate statistics, reports and usage insights, anonymizing data whenever possible.

• With cloud providers, datacenters and monitoring tools under confidentiality agreements;
• With integration partners strictly to deliver requested services;
• With public authorities, when required by law or court order;
• In corporate transactions (merger, acquisition), ensuring the continuity of the protections described here.

Subprocessors located outside Brazil will only access data under standard contractual clauses or other mechanisms set out in art. 33 of LGPD. The up-to-date list of subprocessors is available upon request at privacy@verboo.ai.

We adopt technical and administrative controls in compliance with art. 46 of LGPD and the best practices recommended by Brazil's National Data Protection Authority (ANPD), such as:

• Encryption of data at rest and in transit;
• Role-based access control (RBAC) and multi-factor authentication;
• Periodic penetration testing and bug bounty programs;
• Incident response policy with notification within 48 h if relevant risk or harm to data subjects occurs.

We keep personal data for the period necessary to fulfill the purposes described, or as required by art. 15 of the Brazilian Internet Civil Framework (Marco Civil). After that period, data is securely deleted or anonymized, except where the law requires retention.

Under art. 18 of LGPD, you can request: confirmation of processing, access, correction, anonymization, portability, deletion, information about sharing and consent withdrawal. To exercise your rights, email privacy@verboo.ai.

We use strictly necessary, performance and functional cookies to:

• Keep authenticated sessions;
• Measure audience and improve browsing experience;
• Remember user preferences.

You can manage cookies in your browser settings. Blocking certain cookies may impact site functionality.

Our services are not intended for children under 13. If we become aware of inadvertent processing of children's data, such data will be removed immediately.

This Policy may be updated to reflect legislative changes or service updates. We'll notify by email or banner at least 15 days in advance. The current version will always be available at https://verboo.ai/privacy-policy.

Name: Gustavo Verbeux
Email: privacy@verboo.ai
Address: Rua Doutor Gilberto Studart, 55, Suite 1317, Tower 2, Cocó, Fortaleza‑CE, ZIP 60192‑105, Brazil