Conversation History
History displays all conversation sessions for the assistant. Each session groups a user's messages into a continuous interaction. Use it to monitor response quality, debug unexpected behavior and extract insights from your support interactions.
Session list
Go to Assistant → History to see the list of sessions with:
- Identifier: Session ID or formatted phone number (when available)
- Date and time: First message in the session
- Total messages: Number of interactions in the session
Search
Search by session ID or the user's phone number. The search is applied automatically 500ms after you stop typing.
Live mode
Enable Live mode to have the list update automatically every 5 seconds — ideal for monitoring ongoing support sessions without refreshing the page. The preference is saved between browser sessions.
Conversation details
Click a session to see the full message history. Each assistant interaction can contain multiple response types:
| Type | Description |
|---|---|
text |
Text response generated by the LLM |
think |
Internal model reasoning, displayed in a collapsible block |
trigger |
Trigger executed during the response, with the parameters used in JSON |
reference |
Knowledge base excerpt consulted, with relevance score |
image |
Image sent by the user or returned as a response |
Each interaction also shows:
- Response time in milliseconds
- Client data (
clientData) passed via API
Session actions
Reset session
Clears the history and context of the conversation for that user. On the next message, the assistant starts fresh with no memory of previous interactions.
This action is irreversible. Use only when necessary, such as when closing a support ticket or correcting an inconsistent state.
Use in test
Loads the session as initial context in the Test assistant panel. Useful for reproducing the exact state of a real conversation and debugging the assistant's behavior under specific conditions.
AI Insight
Available to administrators only.
Analyzes a set of sessions using AI and returns a report with:
| Field | Description |
|---|---|
insight |
Pattern or issue identified in the analyzed conversations |
bad_examples |
IDs of sessions that illustrate the problem |
suggestion |
Suggested improvement for the current prompt |
updated_prompt |
Optimized version of the prompt, ready to use |
Configuration:
| Parameter | Description |
|---|---|
| Analysis prompt | What you want to investigate (minimum 10 characters) |
| Number of records | How many recent sessions to analyze (10–300) |
Example analysis prompt: "Is the assistant answering questions outside its scope? Identify the cases and suggest how to better restrict its behavior."