Terms of Use – Verboo Platform

1.1. By creating an account or using any feature of Verboo AI, the user declares to have read, understood and accepted these Terms of Use, the Privacy Policy and any other policies referenced in this document.

1.2. These Terms are entered into between the user ("You") and VERBEUX SERVICOS LTDA., registered under CNPJ 46.214.362/0001‑86, headquartered at Rua Doutor Gilberto Studart, 55, Suite 1317, Tower 2, Cocó, Fortaleza‑CE, ZIP 60192‑105, Brazil ("Verboo", "We").

• Platform: the set of APIs, dashboards, AI models, integrations and other services offered by Verboo.
• Platform Data: information generated or processed by Verboo, including service transcripts, metrics, reports and integration data.
• Data Processing: any operation involving personal data, as defined in art. 5, X of LGPD.

3.1. We grant you a limited, non-exclusive, non-transferable and non-sublicensable license to access and use the Platform while your account is active.

3.2. All source code, AI models, trademarks, logos and content made available remain the property of us or our licensors, protected under Brazilian Laws 9.279/96 and 9.610/98.

3.3. You may not: (i) reverse engineer; (ii) remove copyright notices; (iii) sell or resell access to the Platform, except with express authorization.

4.1. Personal data processing follows the principles of purpose, suitability and necessity under LGPD.

4.2. It is prohibited to:

1. use data for discriminatory purposes, credit eligibility, insurance or other prohibited practices;
2. attempt to re-identify anonymized data;
3. sell, license or buy Platform Data without prior consent.

4.3. The user is responsible for obtaining valid consent from end customers when necessary, under arts. 7 and 8 of LGPD.

4.4. Details on collection, legal bases, data subject rights and the DPO channel are in the linked Privacy Policy.

5.1. We adopt technical, administrative and organizational safeguards at standards equal to or above industry practice, as required by art. 46 of LGPD.

5.2. Vulnerabilities should be reported to security@verboo.ai. The user agrees not to exploit any flaws.

6.1. By submitting information to Verboo (e.g. messages, files, prompts), you grant a worldwide, non-exclusive and royalty-free license to host, process and display such content, limited to the purposes of operating, maintaining and improving the services.

6.2. You declare to hold all rights necessary over the submitted content, holding Verboo harmless from third-party claims.

7.1. The Platform integrates with external APIs — e.g. WhatsApp, HubSpot, Salesforce. Use of these integrations is subject to the terms of the respective providers.

7.2. When we act as a data processor on behalf of the customer (art. 5, VII of LGPD), we will process information according to documented instructions.

7.3. Subprocessors will only access data to the extent strictly necessary and under a confidentiality agreement.

1. Provide truthful and up-to-date registration information.
2. Not use the Platform for unlawful purposes, spam, social engineering, scraping or activities that violate the Brazilian Internet Civil Framework.
3. Keep your credentials and API tokens confidential.

9.1. We may suspend or terminate accounts that (i) violate these Terms; (ii) pose legal or reputational risk to Verboo; or (iii) remain inactive for more than 12 months, with prior notice.

9.2. Upon termination, the user must export their data; after 90 days we may delete it, except where the law requires retention.

10.1. The Platform is provided "as is" ("AS IS"), with no guarantees of continuous availability or fitness for a particular purpose.

10.2. To the maximum extent allowed by art. 51 of the Brazilian Consumer Defense Code (CDC), Verboo's total liability for any direct damages is limited to the amount actually paid by the user in the 12 months preceding the event.

10.3. We will not be liable for lost profits, data loss or indirect damages arising from the use or inability to use the Platform.

11.1. We reserve the right to amend this document; we'll notify by email or banner at least 15 days in advance, in line with art. 48 of CDC.

11.2. Continued use after the effective date constitutes acceptance. If you don't agree, you must stop using the service and request account deletion.

12.1. These Terms are governed by the laws of the Federative Republic of Brazil.

12.2. Any disputes will be resolved in the courts of Fortaleza‑CE, Brazil, with waiver of any other jurisdiction.

12.3. Questions or requests: legal@verboo.ai
Address: Rua Doutor Gilberto Studart, 55, Suite 1317, Tower 2, Cocó, Fortaleza‑CE, ZIP 60192‑105, Brazil.